Refund policy

Custom Embroidery Return & Refund Policy

Due to the personalized nature of custom embroidery, all sales are final.

Returns & Exchanges

• Custom, personalized, and made-to-order items cannot be returned or exchanged.
• Please carefully review all spelling, sizes, colors, and design details before approving your order.
• Once production has begun, changes or cancellations cannot be made.

Refunds

• Refunds are only issued if an error was made on our end, such as:
  • Incorrect personalization
  • Wrong item shipped
    

Order Issues

• If there is a problem with your order, please contact us within 7 days of delivery and include photos of the issue.
• We will review the situation and work with you to provide a replacement or appropriate solution when applicable.

Customer-Provided Artwork

• Customers are responsible for reviewing and approving all artwork, logos, names, dates, phone numbers, and other custom details before production.
• We are not responsible for errors that were approved by the customer during the proofing process.

Shipping Delays

• We are not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control once the order has been shipped.

Digitizing Fees

• Digitizing and setup fees are non-refundable once the embroidery file has been created.

By placing an order, you acknowledge and agree to these terms.